Now Hiring - Custodial Account Manager in Watertown, NY

As a pivotal figure at the Salmon Run Mall, the Custodial Account Manager orchestrates custodial operations, striving towards optimal cleanliness, hygiene, and facility aesthetics, without compromising cost-efficiency. The Custodial Account Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Custodial Manager must ensure the highest level of professionalism, meet the clients' needs, and commit to the goal of 100% cleanliness and orderliness across the facility. The Custodial Manager will develop and oversee the implementation of a preventive maintenance function, manage custodial inspection and monitoring programs, define and enact best custodial practices, and consistently evaluate and improve current cleaning, maintenance, and operation methods.

Job Responsibilities:

• Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations.
• Ensure the availability of an adequate inventory of supplies required for the operation of the facility.
• Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization’s standards and objectives.
• Maintain comprehensive and up-to-date documentation related to custodial operations for the facility.
• Supervise and manage a team of custodial staff, including hiring, training, and development.
• Develop and implement QA/QC processes in line with best custodial practices and regulations.
• Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
• Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards.
• Deliver and model UG2's commitment to excellent customer service.
• Develop and implement custodial programs that align with client and customer demands and specifications.
• Ensures all work is completed in accordance with UG2's Standard Operating Procedures and Work Instructions.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Bachelor’s degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
• Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.

Preferred Qualifications:

• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large team.
• Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Other Skills and Abilities:

• Must have a background in the operation, maintenance, and oversight of large-scale custodial operations.
• Must be willing to adapt work schedule as needed to meet facility needs.
• Working Conditions and/or Physical Requirements
• On-site setting for oversight and inspection.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.

[please apply online] Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Watertown, NY 13601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Janitorial: 3 years (Required)

Work Location: In person